Well, it’s now been two weeks since my LCD died on me. Last week, I was wondering where it had gotten to, and it turns out that LG didn’t have any monitors in stock down in Alabama (which is where they’re based apparently). Robert, the cool fella who I spoke with last week in their Customer Service said that it would arrive here no later than 5 PM Thursday. You can guess where this goes. Yep. 5 PM and no delivery trucks arriving.
So I call them this morning, and I am told that it’s been shipped and should be here today. They even gave me a tracking number, which Google didn’t recognise. As it turns out (and she told me) it is a DHL tracking number.
I go to the DHL website and find out that the package had been shipped 2nd day; today was supposed to be the second day and it was supposed to be delivered to here by 5 PM. Well, it’s now 9:00 and no sign of it on my doorstep. In fact, according to the tracking, it was at South Bend Indiana (200 miles from here via the roads) at 6:44 EDT. That was 9 hours after it was spotted in Ohio, some 36 hours after it was shipped out from Alabama. Hopefully with any luck, it’ll actually show up here sometime tomorrow.
And, if you think I’m the only one that this has happened to, I’m not alone. Check out these posts –
DHL: Disasterously Haphazard Liars? (Chris Pirillo)
The Myth of DHL Customer Service – this person has been waiting since October to receive their shipment of laptop computers in Bolivia from here in the States